Learning
Account access, lessons, practice, language, and hotel content.
- Create a personal learning guide
Choose a focus, practice opportunities and signs of progress for your learning.
- Sign in and enter a hotel code
Authenticate a Learning account and claim hotel or preparation access.
- Sign in with a department and PIN
Open a hotel staff account using a hotel code, department, name, and PIN or password.
- View and change a personal plan
Display access dates and practice allowance, select a plan, or cancel a paid personal plan.
- Navigate Learning and adjust display size
Open Learning sections and change the application display scale.
- Open a module and session
Read a lesson and open its available companion content.
- Follow a hotel learning path
Open the hotel's ordered mix of GuestCulture sessions and hotel material.
- Play lesson audio
Play the lesson recording with word highlighting and automatic scrolling.
- Review flashcards
Reveal card answers. Each card you turn over is recorded in Learning activity.
- Complete a quiz
Check answers against the quiz and display its explanations.
- Resume learning and run Shift Practice
Display saved activity and open a short recall and quiz exercise.
- Play a prerecorded scenario or journey
Play the scenario dialogue and follow the branch selected by each response.
- Run a live conversation
Start a live practice conversation and generate feedback from the completed attempt.
- Practise a written guest reply
Answer a guest in a hotel messaging screen or mailbox, and check the draft before it goes out.
- Use Language exercises
Play phrase audio and complete listening, word-order, recall, and speech exercises.
- Open Tools, Curiosities, and journals
Read reference content and download printable practice sheets.
- Read hotel documents and SOPs
Open published hotel materials and search SOP information.
- Submit or withdraw an experience
Submit written content and an optional video for the hotel's materials.