For hotels / The employee lifecycle

Practise before arrival.

Hire while the next intake is far from the hotel. Incoming staff practise guest conversations, and you hear a response for the hiring conversation. The hotel uses that stretch to prepare this property's procedures before the first shift.

From recruitment

A person with a suitcase reads on their phone, with mountains in the distance.

Recruitment

Hear how a candidate would talk to a guest.

Give a candidate time with the lessons, then a Talent assessment. Take that response into the hiring conversation.

Explore Talent

A hospitality worker practises a spoken response using a phone.

Hired / Before arrival

Learning continues before the first shift.

After hiring, incoming staff keep going with the lessons and this hotel's material.

Explore core Learning

A newly hired hospitality worker reads a lesson on their phone before joining the hotel.

Two hotel managers prepare material together at a laptop beside an SOP folder.

Meanwhile, at the hotel

The hotel prepares its own procedures.

While incoming staff learn, the property puts local scenarios, readings, and videos in the library.

Opening

Opening weeks for this hotel.

Staff reopen a procedure or practise a situation, then bring the rest to the people doing the training.

Opening material in one place

Upselling and spa treatments sit there beside the procedures for this property.

Hotel colleagues discuss a procedure on a phone beside their service counter.

During the season

When a group is coming.

Put the hotel's material together and open Atlas beside what the group asked for. After a hard service, sit with a scenario and the next response.

Explore Atlas

Hotel colleagues discuss the arrangement of a room for a group business meeting.

A staff member records an explanation on a phone propped on a table.

At the end of the season

This team's situations, in the library.

Staff write up what happened and how the situation was handled. An editor puts that in the library under the author's name.

The next season

Next year's people start from here.

The library is waiting. The next intake practises before arrival.

Incoming staff read the hotel library on a laptop and phone.

Your next intake

Talk through this season's dates.

Talk about your hotel

GuestCulture soft opening

Come in.
Find your place.

Choose an opening week and place your name at the reservation desk.

Join the soft opening Explore plans and pricing Ask about your hotel