For hotels / The employee lifecycle
Hiring and training across a hotel season.
Assess candidates with Talent while they are still far from the hotel. After hiring, new staff start the lessons from home. Meanwhile the hotel adds its own procedures to the library, so they are ready for the first shift.
Start with recruitment
Recruitment
Assess candidates on a guest situation.
Candidates can try the lessons, then take a Talent assessment. Read the response before the interview.
Explore Talent
Hired / Before arrival
New hires start the lessons from home.
Once hired, new staff continue the lessons and read your hotel's material.
Explore Learning
Meanwhile, at the hotel
The hotel adds its own procedures.
While new staff learn, the hotel adds its own scenarios, readings and videos to the library.
First weeks
The first weeks on the property.
Staff look up a procedure or practise a situation on their phone. Other questions go to the trainers on site.
The hotel's material in one place
Upselling and spa treatment material sits beside the hotel's procedures.
During the season
Preparing for a group booking.
Collect the hotel's material for the group and look up the guests' country in Atlas. After a difficult service, staff can practise the situation in a scenario.
Explore Atlas
At the end of the season
Staff add the season's situations to the library.
Staff write up what happened and how the situation was handled. An editor puts that in the library under the author's name.
The next season
The next intake uses this year's library.
New staff for the next season start with the lessons and the library this team built.
Your next intake
Plan training for your next intake.
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